PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THE SITES.

This website is operated by BetterFollow. Throughout the site, the terms “we”, “us” and “our” refer to BetterFollow. BetterFollow offers this website, including all information, tools and services available from the site (“Service”) to you, the user, conditioned upon your acceptance of all terms conditions, policies and notices stated here.

These Terms of Use constitute an agreement between BetterFollow and you, and we recommend that you print a copy of them for your records.

By using the Sites, you affirm you are able and legally competent to agree to and comply with these Terms of Use. If you disagree with these Terms of Use or if you are not legally competent to agree to them, then you may not use the Sites. Please note that these Terms of Use contain provisions that govern the resolution of claims between BetterFollow and you.

1. COPYRIGHT POLICY

If you believe your copyright on any material has been infringed on BetterFollow’s site, please contact BetterFollow Agent for Notice of Claims of copyright infringement by sending an email to betterfollow@outlook.com . You must do the following: 

• Identify the copyrighted work that you claim has been infringed;
• Identify the material on BetterFollow’ site that you claim is infringing, with enough detail so that we may locate it on the site;
• Provide your address, telephone number, and email address;
• Provide a statement that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
• Provide a statement that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
• Declare under penalty of perjury that (a) the above information in your notice is accurate and (b) you are the owner or its agent of the copyright interest involved or otherwise authorized to act on behalf of that owner, then provide your physical or electronic signature

Upon receiving and verifying the validity of your complaint, BetterFollow may remove content that you allege infringes your copyright.

All other trademarks, product names, designer names, and company names are the property of the respective owners as identified herein, and reference thereto does not suggest any affiliation or endorsement by those respective owners. 

2. DEFINITIONS

In these Terms: Content means any and all data, text, software, images, audio or video material, and other content, in any medium, provided by BetterFollow to you. Intellectual Property means all intellectual property rights, including all copyright, patents, trademarks, design rights, trade secrets, domain names, know-how, and other rights of a similar nature, whether registerable or not and whether registered or not, and any applications for registration or rights to make such an application.

Site means BetterFollow.

Terms mean these Terms of Use and the documents referred to in it.

User means a person who gains access to the Site.

You mean you, the person using the Site.

Us, We, Our means BetterFollow.

3. ACCESSING THE SITE

You acknowledge and agree that although we will use all reasonable efforts to ensure that the Site is available, temporary interruptions of the Site may occur. We shall not be liable to any person or entity for loss or damage incurred by such downtimes.

All Content and services provided on or through this site are provided “as is” and “as available” for your use. The Content is provided without warranties or conditions of any kind either express or implied, including but not limited to implied warranties and conditions of merchantability, fitness for a particular purpose, or non-infringement. Your use of this site is solely at your risk.

We reserve the right to withdraw or amend the Services and Content we provide on the Site without notice. We may restrict access to some parts of or the entire Site, from time to time.

4. PAYMENT GATEWAYS

We may provide you with access to third-party payment gateways such as PayPal. These services are not under our control and are not maintained by BetterFollow. You agree to read the terms and conditions governing your selected payment gateway prior to facilitating any transactions through them.

5. INTELLECTUAL PROPERTY

Nothing in these Terms constitutes a transfer of any Intellectual Property rights from us to you.

We own and retain all proprietary rights to the Site, the Content, and all associated Intellectual Property rights. You are permitted to use the Site only as authorized by us. As a User, you are granted a limited, non-exclusive, revocable, non-transferable right to use the Site and Services to create, display, use, play, and download Content subject to these Terms.

Our Intellectual Property must not be used in connection with a product or service that is not affiliated with us or in any way brings us in disrepute.

You must not modify the physical or digital copies of any Content you print off or download in any way, and you must not use any illustrations, photographs, video or audio, or any graphics separately from any accompanying text.

6. PRIVACY

The terms on which we collect, use, and disclose your personal information are set out in our Privacy Policy.

7. SALE TERMS

At the moment of purchase, you are entering into an agreement with BetterFollow.

You acknowledge and agree that any purchases of products made through the Site are covered by our Delivery and Returns and Exchanges terms and conditions and clause 10 below.

8. LIMITATION OF LIABILITY AND INDEMNITY

You agree that we shall not be liable for any damages suffered as a result of using the Site.

In no event shall we be liable for any indirect, punitive, special, incidental, or consequential damage (including loss of business, revenue, profits, use, privacy, data, goodwill, or other economic advantages) however it arises, whether for breach of contract or in tort, even if it has been previously advised of the possibility of such damage.

You have sole responsibility for adequate security protection and backup of data and/or equipment used in connection with your usage of the Site and Services and will not make a claim against for lost data, re-run time, inaccurate instruction, work delays or lost profits resulting from the use of the Site.

Without limiting the foregoing, in no event will our aggregate liability to you exceed, in total, the amounts paid by you to us.

As a condition of your access to and use of the Site, you agree to indemnify BetterFollow and its successors and assigns for all damages, costs, expenses, and other liabilities, including but not limited to legal fees and expenses, relating to any claim arising out of or related to:

(a) your access to and use of the Site;

(b) your breach of these Terms and any applicable law or the rights of another person or party.

9. TERMINATION

You agree that we may, at any time and at our sole discretion, with or without cause or any notice to you, terminate your access to the Site.

We shall not be liable to you or any third party for any claims or damages arising out of any termination or suspension or any other actions taken by us in connection therewith.

If applicable law requires us to provide notice of termination or cancellation, we may give prior or subsequent notice by posting it on the Site or by sending a communication to any address (email or otherwise) that we have for you in our records.

10. FORCE MAJEURE 

We shall be under no liability to you in respect of anything that, if not for this provision, would or might constitute a breach of these Terms, where this arises out of circumstances beyond our control, including but not limited to:

Acts of god;

Natural disasters;

Sabotage;

Accident;

Riot;

Shortage of supplies, equipment, and materials;

Strikes and lockouts;

Civil unrest;

Computer hacking;

Malicious damage.

11. UPDATES TO THESE TERMS

We reserve the right, at our discretion, to correct any errors or omissions in any part of the Site and Services. Any material on the Site and Services may be out of date at any given time and we are under no obligation to update such material.

We reserve the right, in our sole discretion, to change, modify, add or remove any part of these Terms, in whole or in part, at any time. Notification of the changes to these Terms will be posted on the Site and will be effective immediately unless expressed otherwise.

It is your sole responsibility to periodically check these Terms for any changes. If you do not agree with any of the changes to these Terms, it is your sole responsibility to unsubscribe from the Site and Services. Your continued use of the Site and Services will be deemed as your acceptance thereof.

12. CURRENCY

By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie that gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency.

We may assign or sublicense any of our rights or obligations under these Terms at any time, without obtaining your consent.

13. GOVERNING LAW 

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of HK.

Definitions

Seller refers to the website owner – the person to whom the order for the purchase has been given.

Buyer refers to the person or organization placing the order.

Goods or services refers to the product(s) or services for which the buyer has placed an order for with the seller.

Payment

All payments are due upon completion of order. If a payment is not received or the payment method is declined the order will not be placed for the products and no items will be shipped. The buyer forfeits the ownership of any items due to non-payment. We accept PayPal payment method.

Shipping Policies

Shipping will be paid for by the buyer in the amount calculated by the seller at the time of purchase. Shipping costs may increase if shipping internationally or on rush orders. Additional shipping will be charged for orders shipped outside of USA. If an item is damaged during shipping, seller will not be held responsible. The seller will take all reasonable steps to ensure the protection from loss, damage or destruction of the services or materials it supplies the buyer.

Refund/Return Policy

Standard Test Block returns are subject to a 20% restocking fee. This covers our time to select the items from inventory, inspect, prepare certification reports, and pack/ship the order. Custom order Test Blocks and Reference Standards, and Test Blocks that have laser-engraved company logos are not eligible for return. Please contact betterfollow@outlook.com  sales to discuss your situation. To help maintain our reputation for quality and excellence, we ask that any items returned to our facility arrive in like-new condition. Please ensure careful packaging of the item(s) for return shipment and contact us for an RMA number.

Cancellation

An order may be cancelled up until work commences or payment has been processed, whichever is earliest. The buyer is responsible for the payment on all orders cancelled after commencement or payment.

Complaints

Any complaints about items or the seller should be submitted to our sales team. Please email: betterfollow@outlook.com . We will do our absolute best to find an acceptable remedy to any situation that may arise. Each case will be looked at individually and the seller will be in contact.

Legalities

The seller is not responsible for any health or safety concerns once the buyer has received the goods or services. If any harm is incurred from the items purchased by the buyer, the seller shares no responsibility.

Any dispute arising out of such use of the website is subject to the laws of the site owner’s state.

These billing terms and conditions are subject to change.

Your use of this website and placement of an order indicates you are in agreement with these billing terms and conditions.