Shipping & Delivery

1.Does BetterFollow ship to my country?

  • Our delivery services are currently only available to locations within the continental United States:The 48 contiguous states
  • Overseas territories are excluded. Delivery to the following states and territories is not supported: PR, AK, HI,GU, AA, AE, AP.

2.How much does shipping cost?

  • We offer full free shipping in United States.

3.How long will it take for my order to arrive?
🚚General Items in US stock:

  • Delivery Time: 3-7 business days

🚚Oversized Items in US stock:

  • Delivery Time: 5-10 business days

🚚Other Items NOT in US stock:

  • Delivery Time: 5-7 weeks

4.PROCESSING TIME

The shipping time range is calculated from the estimated shipping date to the delivery date. Please note that each item in one order may have a different estimated shipping date due to stock availability.

  • Items in US stock: 1-2 business days
  • Items NOT in US stock:3-5 business days

5.How can I track my order?

  • Once your order is shipped, we will send you an email with the corresponding information. After that you will be able to track your order at the following site. Please allow 1-2 business days for tracking information to be available.

Carrier

Contact Information

Offical Website URL

FedEx

Phone: 1-800-463-3339

https://www.fedex.com/en-us/home.html

6.MULTIPLE SHIPMENT

Sometimes you may find that your order is delivered in multiple packages. It means that items are shipped from different warehouses for some reasons:

  • We can reduce the risk of damage during shipping by packing the components separately
  • Shipping from different warehouses enables you to receive the order as soon as possible.
  • We can optimize our shipping costs and continue to provide you with a better shipping service.

If your order shows as delivered but you have not received it, please try the following steps:

  • Check your shipping address.
  • Check the mailbox and other entrances and exits of your home.
  • Check if someone else from your household or a neighbor accepted the package.
  • Contact the carrier with your tracking number to start a claim. 

If 24 hours or more have passed and you still have not received your product, please report it immediately to us and provide your order number for assistance. If the shipment is confirmed as "lost", we will be responsible for reshipment or refund according to your choice.

For any questions about your order or shipping, please do not hesitate to contact us.